Q: Where do you ship?
- We ship worldwide!
Q: What is the shipping price?
- Shipping is always 100% Free!
Q: Why didn't all of my items arrive in one package?
- In order to keep customer costs low, we ship your orders out from the fulfillment center closest to your location. Our stock is spread out over multiple fulfillment centers (located in the U.S. and the UK), meaning orders containing multiple items may be shipped individually, depending on availability, or stock. This also means that sometimes you may receive one item before the rest.
Don't panic if you don't receive all of your items at once, they are on the way! We promise!
Q: How long will it take for my item to be delivered?
- The usual delivery time is only 4-7 business days for shipping to the US & UK.
All other countries will receive their orders within 14-21 business days.
(We do not offer refunds for long shipping times on international orders. Please know that shipping can take 2-5 weeks during times of high-demand)
Q: How can I track my order?
- We will send you the tracking code for your order to the email that you provided when placing your order.
You can then click the "Track your order" link in the menu of our website, and place in your tracking number in order to get updates!
(Please note that international tracking information can sometimes take an additional 2-5 days to display after you recieve that email.)
Q: How can I pay?
- We offer 100% secure shopping and accept payment via Paypal, Credit card, Debit card, Visa, Apple Pay, or Google Pay. You can choose the most convenient one for you at checkout. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Q: Which kind of Currency is accepted on your website?
- All of our items are listed in US Dollars. However we can accept almost any currency as payment! Our payment processor will automatically convert your currency for you!
ORDERING FROM US
Q: How do I place an order?
- Visit our store at: https://suavera.com/
- Choose the product(s) that you love, add them to your cart by clicking the "Add to cart" button and then click the "Check out" button
- Fill in your shipping information and choose your preferred payment method.
- Submit your order, and celebrate the steps you took to have beautiful skin today!